Empresa:

act digital EMEA - Alter Solutions

Descrição da Função

Main Tasks:

• Provide L1/L2 support to application, system and batch related issues on the respective AS400 primary , Unix/Windows secondary environments used by the different domains in Wealth Management

• Monitor Production batches and infra components.

• Ensure batch related issues are attended and resolved on time

• Escalate timely to Head of APS on possible risks, escalation matters and management issues

• Adhere to Service Level objective target and roadmap.

• Review and create application Support knowledge articles.

• Ensuring that all production deliverables are aligned with bank standards and best practices.

• Identify and propose automation wherever possible to improve system availability, productivity, and performance

Technical Skills:

• AS400 and Unix troubleshooting skills

• Strong knowledge on SQL queries, data analysis

• Familiar with Production support tools like ServiceNow and JIRA is a plus

• Core Banking (Olympic / Transact / others)

• ITIL

Observações

Lisboa (Portugal)