Empresa:

Timber Cabins

Descrição da Função

Do you thrive in managing projects, solving challenges, and keeping customers at the heart of everything you do?

We're looking for a versatile and customer-focused After Sales Representative to join our team at Timber Cabins. This role goes far beyond traditional after-sales support - you'll oversee a wide scope of administrative and project management functions, acting as the central link between our customers and internal teams. Strong communication skills, creative problem-solving, and flexibility are key to ensuring that every customer's journey with us is smooth, efficient, and rewarding.

Your Mission

• Take ownership of the post-sale customer journey, ensuring projects are delivered smoothly and on time;
• Act as the main project coordinator, managing communication between sales, production, logistics, construction, and other departments;
• Keep customers updated on project progress, providing clear and proactive communication;
• Oversee customer inquiries, complaints, and technical issues with a solution-oriented approach;
• Maintain accurate project and customer records in CRM software;
• Drive process improvements by identifying recurring challenges and suggesting creative solutions;
• Balance multiple projects at once, prioritizing tasks and adapting quickly to changes;
• Manage and investigate claims related to order fulfillment, ensuring swift and fair resolution.

What we are looking for

• Fluent Portuguese - your main working language;
• Excellent English language skills (other languages are an advantage);
• Strong organizational and project management skills - ability to coordinate multiple projects from start to finish;
• Ability to work independently and as part of a team;
• Experience in project management and customer-facing roles, exposure to debt collection is a plus;
• Flexibility and adaptability to manage changing priorities and unexpected challenges;
• Creative and proactive problem-solving mindset with a focus on customer satisfaction;
• Strong organizational, communication and time-management skills;
• Attention to details, accuracy and responsibility;
• Good computer literacy, experience with CRM and accounting systems is an advantage.

What's in it for you

• Competitive base salary (€1500 net/month) + performance-based sales bonus system
• Hybrid work setup - Vilnius or Kaunas office or mix of remote
• A supportive team, modern office & all the tools you need to succeed
• A chance to grow, implement ideas & be part of an expanding company

Salary

From 1500 €/mon. net

+ Performance-based sales bonus system

Observações

Lisboa (Portugal)