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Trainer Para Contact Center (M/F)

ManpowerGroup

27.05.2019 | Laranjeiras | Referência: 1986168

ManpowerGroup

  PARTILHAR






  
 


A ManpowerGroup recruta:

Trainer Para Contact Center(m/f)


Local de trabalho:

Laranjeiras

Requisitos:

Key Responsibilities:


• Train agents on product and process, as and when there are NHT batches
• Monitor contacts and find out areas of opportunity
• Work closely with Ops and Quality team design action plans to plug areas of opportunity
• Responsible for defined training conversion
• Manage retention during training
• Consistent alignment with operations by auditing contacts understanding needs, conducting refreshers
• Demonstrate innovation in training by carrying floor requirement into classroom training.
• Maintain Data as per training Processes
• In absence of NH training, candidate should support in Quality Audits and Feedback


Desired Skills:


• Must have excellent presentation and communication skills.
• Should be able to drive key performance metrics related to training
• Must be flexible to being up-skilled on quality
• Proficient with MS Office
• Should have basic knowledge of process mapping
 
  



EMPREGOS SEMELHANTES





ÚLTIMOS EMPREGOS


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