Anterior     |     Seguinte  

Skype For Business - Fast Track Center (M/F)

Experis Project Solutions

07.12.2018 | Lisboa | Referência: 1970199



Skype For Business - Fast Track Center(m/f)

Experis - Project Solutions is one of the biggest outsourcing companies that operates in America, Europe, Africa and Asia.

The FastTrack Office 365 team is looking for a thoughtful, analytical and highly energized FastTrack Engineer to join a new team that will be responsible for delivering onboarding Office365.

The FastTrack Engineer is also responsible for the technical aspects of onboarding customers which includes providing proactive guidance and remediation assistance. 

The FastTrack Engineer will have to work with office365 customers, assess their environment, network and software to identify the actions needed for a smooth migration to the cloud, to define and execute a remediation plan together with the customer’s IT staff as well as coach and mentor other FastTrack engineers on assisting Microsoft customers. You are responsible for executing the delivery of the customer Onboarding Experience for office365 while utilizing the company’s IP and assets across partners, Microsoft Enterprise services engineering and support teams, the Microsoft field sales organizations.

Your key business metrics will be:

Customer Onboarding Satisfaction
Reducing time\cost to Onboard
Active Usage Growth
Reducing reactive support incidents

Your specific responsibilities will include:

Demonstrate aspects of the technical and business solution to customers over Skype for Business over voice and video and the transformation into Teams.
Document and share technical best practices and insights with the engineering and architect community.
Execute, manage and lead a set of office 365 customers and partners (Around Teams and Skype for Business Transformation) through the Onboarding technical process.
Engaged with the customers as a technical consultant to prepare customer's environment moving to the cloud.
Maintain strong working knowledge of the Service, take ownership for Service improvement.
Drive development by delivering training and mentoring.
Monitor and enhance the technical performance of the team in the areas of products, customer satisfaction, technical development, as well as enhance quality and provide feedback.

Successful Candidate Competencies:

Excellent customer service / relationship skills. Ability to create, reinforce, motivate and guide customers and partners
Customer and Partner Focus: proven experience driving business impact based on a deep understanding of customer and partner needs
Superior, proven problem-solving ability ranging from conceptualization to implementation as well as strong troubleshooting skills
Strong communication, mentoring and training delivery skills are required. Ability to provide clear, concise feedback
Proven ability to drive technical improvements: Ability to think “out of the box” and innovate
Cross site collaboration skills - exceptional collaborator on complex multi-faceted programs across multiple groups with varying priorities
Ability to enhance the technical expertise of peers via the development of product training and team content development/delivery.
Ability to apply technology to improve existing products and systems at customer level as well as internally
Ability to provide guidance to expedite resolution and increase customer satisfaction.
Ability to actively participate in team support and development by proposing and implementing solutions
Dealing very effectively with ambiguity. Applicants must be comfortable with ambiguity while striving for clarity with the personal desire and initiative to drive proactive business impacting change and clarity
The ideal candidate will have a four-year degree or the equivalent in work experience and preferably 5 years’ Customer Support in Microsoft product and / or Consulting Services experience.
Background in supporting one or more of the following server technologies is considered a plus: Exchange,  Skype for Business, Active Directory.
The successful candidate should have the skills to build a good customer relationship and acting as a technical trusted advisor in the Onboarding journey.
The successful candidate should have strong communication skills to effectively drive recommendations and land priorities across customers, partners, senior executives and across organizational boundaries
Candidate should also have excellent customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations.
Strong English communication skills and French is plus.

Local de trabalho:


Para enviar a sua candidatura clique aqui.




Spring Professional Portugal


Spring Professional Portugal


Spring Professional Portugal