Order Management Representative (M/F/D) (M/F)
HAYS
16.04.2024 | Porto | Referência: 2166211
PARTILHAR
Descrição da Função
Elementis | Order Management Representative
Your new company
Elementis is a global specialty chemicals company, with over 1,300 employees working at 23 locations across the globe. They create high-value specialty additives that enhance the performance of their customers’ products and make a positive change in the world.
Elementis is establishing a new office and modern laboratory in Porto, Portugal. They offer exciting roles in Research & Development, Human Resources, Finance, Logistics, Customer Service, Regulatory/Product Stewardship, Sales & Marketing, providing a diverse range of opportunities to grow and make an impact. Most of the roles are regional or global.
Your new role
Customer Order Processing and Management
- Process all assigned/shared customer orders efficiently (standard sales orders, consignment replenishment/release, reconciliation and billing)
- Liaise with Supply Planning or propose alternative arrangements with customers regarding materials and delivery dates
- Monitor supply and demand to ensure availability for production and distribution to customers
Communication and Issue Resolution:
- Route and process incoming calls on ACD (Automatic Call Distribution) line
- Monitor and manage group mailbox distribution
- Escalate critical availability issues to relevant teams and managers
Financial Management and Documentation:
- Collaborate with the credit department to investigate past due invoices and resolve accounts receivable and credit hold issues
- Ensure timely release and accuracy of invoices, debit, and credit notes in the ERP order-to-cash model
Continuous Improvement and Goal Achievement:
- Actively contribute to the continuous improvement of administrative systems and processes
- Participate in achieving organisational and departmental goals
Customer Relations and Professionalism
- Maintain a high level of profissionalizar and positive rapport with every customer
- Support uninterrupted customer service support and experience by providing account coverage and back up during absences
What you’ll need to succeed
- Bachelor's degree preferred. Associate degree.
- Experience of working within a customer-serviced related role required
- Advanced Microsoft Office (Excel, Word, etc.) and good knowledge with JD Edwards would be an advantage
- Verbal and written fluency in English
This position will have an hybrid regime with a minimum of 3 days in the office. Whilst this role will be based at the Porto Hub, there will be occasions where you may be required to travel to other Elementis sites
Contacto
Clique aqui para responder a este anúncio.