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Incident and Problem Manager (M/F)

Spring Professional Portugal

26.03.2020 | | Referência: 2005690


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Incident and Problem Manager



When your next move is critical, one name should spring to mind.

A Spring Professional, empresa internacional de recrutamento e seleção especializada de quadros médios e superiores atua nas seguintes áreas: Information Technology / Engineering / Finance / Sales & Marketing.


Spring Professional is looking for an Incident and Problem Manager (m/f), for a multinational company in the health sector, based in Lisbon.

Duties and Responsabilities:

  • A strong understanding of ITIL/ITSM processes;

  • Proven incident and problem management experience;

  • Strong understanding of operational readiness of services, of IT services, service readiness and the required deliverables;

  • Ability to be flexible and work analytically in a problem-solving environment;

  • Comfortable engaging with stakeholders of all levels and develop relationships with them;

  • Experience of investigating, defining and resolving issues in a fast-paced environment;

  • Excellent communication skills (written and verbal), keen awareness of audience, able to present complex information to both technical and non-technical audiences;

  • Capable of working independently and collaborating with subject matter experts, business partners and technical peers to establish the technical vision and analyse trade-offs between usability and performance needs.

Person Profile:

  • Ability to work equally well as part of a team or individually and manage own workload;

  • Experience working with internal and external customers, technical experts and professional staff;

  • Excellent customer relations and interpersonal skills;

  • Excellent planning, organisational and documentation skills;

  • Proven ability to meet deadlines and achieve results;

  • Proactive and able to work with no supervision;

  • A flexible approach to work;

  • Leadership skills;

  • Strong attention to detail, to engage and motivate others.





springportugal.com


Spring Information Technology






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