Descrição da Função

Adecco Recruitment is looking for a Workday Team Leader. This team is responsible to support end-users in their daily use of Workday, monitoring digital processes timeliness and data quality. This is an exciting opportunity to make a significant impact on our clients HR Information System landscape and ensure that the Workday platform aligns with the global business needs. This is a permanent position, with direct contract with our client.

Responsibilities

• Actively promote the use of Workday by communicating on Workday features, tips & tricks, and campaigns on a weekly basis through various channels.
• Facilitate a network of Workday Champions at country level to ensure countries develop a high level of expertise and benefit from other countries of best practices.
• Establish daily, weekly and monthly routines to ensure support team discipline in delivering value.
• Manage Workday Support Agents day-to-day support activities, making sure that Workday end-users queries are answered on time and at the appropriate level of quality.
• Ensures cases resolution and status are up to date according to established procedures.
• Facilitate the daily monitoring of Workday processes and data quality, helping Europcar countries achieve Operational Excellence.
• Liaise with countries for cases requiring Local HR involvement.
• Monitor and act on Service Level KPIs to exceed targets.
• Deliver weekly reporting to your stakeholders.
• Ensure your team members develop the required technical skills and behaviors to deliver at the highest standard.
• Be forceful in proposing improvements and additional features to deliver more value at group and country level.
• Be the guardian of our clients Workday Guiding Principles, supporting end-users keeping in mind global and aligned to the company strategic needs.
• Stay up-to-date with Workday updates and best practices to ensure continuous improvement.

Internal and External Relationships

• Internal main interactions with function / country HR representatives, and countries leadership teams.
• External Workday, Consulting firm involved in the implementation of Workday.

Previous Experience

• More than 3 years experience in managing similar activities.
• Knowledge of Workday HCM is a plus.
• Business school.

Key skills

• Leadership.
• Attention to details.
• Trustworthiness and ethical integrity.
• High sense of organization and management of priorities.
• Calm under pressure.
• Strong communication skills.
• Tech savvy.
• Continuous learning mindset.
• Analytical thinking.
• Strong problem-solving abilities.