Empresa:

Bitsight

Descrição da Função

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.

Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.

• We invented the cyber ratings industry in 2011
• Over 3000 customers trust Bitsight
• Over 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote

Responsibilities:

• Address Level 1 product and technical questions via email and chat, and occasionally on the phone, regarding Bitsight's suite of products;
• Triage, prioritize, escalate (as needed) and resolve customer tickets ;
• Identify common issues faced by customers and work with a technical content strategist to develop help content;
• Collaborate with product managers and/or engineers to answer customer questions;
• Help build internal support tools and suggest changes to policies and process.

Requirements:

• 0- 2 years customer support and/or training experience in the Internet software or content space;
• Must be open to working 1PM - 10PM GMT
• Experience in a high volume call/email/chat support role;
• Strong technical problem-solving skills;
• Ability to adapt to our ever changing platform;
• Top-notch English communication skills, both written and verbal;
• Experience with MS Office, Excel, Outlook, Word and PowerPoint or Google Apps;
• Passionate about providing phenomenal customer experiences.

Observações

Not Specified (Portugal)