Empresa:

Brother Portugal

Descrição da Função

At Brother we are committed to putting people at the heart of our decisions, we honestly believe that our employees are our greatest asset and we are committed to attracting and developing the best talent for our teams.

The person we are looking to integrate on this occasion will carry out their activities within the Customer Service department at our facilities in Carnaxide on the outskirts of Lisbon.

If you are the successful candidate, your main mission will be to provide technical support to our channel partners, businesses, and end users. As a specialized technician, you will handle remote assistance and support for implementation, configuration, and resolution of reported issues from our customers, ensuring the best possible experience. Your main responsibilities will be:

• Guide customers with clear instructions on our products and services.
• Diagnose and resolve problems quickly and effectively.
• Have a complete understanding of printing principles, theories, and concepts.
• Present the benefits of Brother's printing products and software solutions.
• Provide technical recommendations and guidance on Brother's managed print services.
• Contribute to the improvement of current procedures.
• Install/update and test new solutions when available.
• Assist in improving processes and implementing new ones

About you

• Professional training in a technical field or engineering.
• At least 2 years of experience in similar tasks, with knowledge and experience in printing
• Solid understanding of network technologies, IT systems, and familiarity with IT hardware, operating systems, and software concepts. Advanced proficiency in office tools (Microsoft: Excel, PowerPoint, Power Automate, Power BI). Basic to advanced knowledge of customer relationship management systems such as CRM and ERP.
• Strong analytical, organizational, and teamwork skills.
• A high level of English proficiency (B2 level according to MCER) is required, and Spanish (B1/B2 level according to MCER) is considered a plus
• Key competencies: Problem-solving through effective identification and resolution of challenges, analytical skills in data interpretation and informed decision-making, teamwork and communication, collaborating with others to explain technical concepts. Adaptability and continuous learning, being flexible with changes and updates in technology. Time management and attention to detail, prioritizing tasks effectively and ensuring accuracy in work.

What do we offer you?

• Permanent contract.
• Monday to Friday from 9:00 to 18:00, with flexible start time from 8:30 to 9:00.
• Hybrid teleworking system (possibility to telework 2 days a week)
• Medical insurance
• A committed and welcoming team where you can develop your skills at the pace of the business

About Brother International Corporation

We have been 'At Your Side' for over 100 years. Founded in Japan in 1908, from 1954 it began to expand into the international marketplace, becoming one of the world's largest technology companies, manufacturing and marketing products for home, office and business, as well as industrial solutions. Brother is present on all continents, in 40 countries and employs some 38,000 people, most of them in Asia.

About Brother iberia

In 1997, Brother Iberia S.L.U. was established in Madrid as Brother Spain S.L., to operate directly in the Spanish market and integrated into a European structure based in the UK. The growth of the business also extended to Portugal and, in 2002, an office was opened in Lisbon to directly serve the needs of the Portuguese market. We currently employ around 100 people between the two offices.

If you think you fit the bill and would like to join our company, please apply!

Observações

Not Specified (Portugal)