We are seeking a Technical Customer Support Specialist with fluency in French to provide exceptional customer service within the retail industry. This remote role based in Rio Maior offers a permanent position with competitive benefits.

Description

• Act as the first point of contact for customers and service partners regarding telematics-related technical issues;
• Manage and process tickets received through the Cargobull PartnerConnect platform;
• Provide technical support via email and telephone;
• Coordinate and facilitate information exchange between all involved stakeholders;
• Collaborate closely with the Service Partner Network, Cargobull Euroservice, and Cargobull Telematics teams;
• Escalate issues to 2nd Level Aftersales Support whenever required;
• Prepare reports on completed cases and resolutions;
• Provide feedback and contribute to continuous process improvement initiatives.

Profile

• Completed vocational training in a commercial, administrative, or related field;
• Fluent in French (written and spoken);
• Good command of English (written and spoken);
• Minimum of 2 years' experience in customer support, customer service, technical support, or a call center environment;
• Good knowledge of Microsoft Office applications;
• Strong analytical and structured problem-solving skills;
• Excellent communication and interpersonal skills;
• Customer-focused and service-oriented mindset;
• Reliable, committed, and able to work independently;
• Team player with a collaborative approach;
• Results-oriented and proactive.

Job Offer

• 100% remote working model with flexibility and work-life balance
• Opportunity to join an international and multicultural environment
• Dynamic role with exposure to customer service, logistics, and sales operations
• Professional development and career growth opportunities
• Collaborative and supportive team culture
• Competitive compensation and benefits package