We are seeking a Customer Tech Support professional to provide high-quality assistance and resolve technical inquiries for clients in the professional services industry. This role offers the opportunity to work in a fast-paced customer service environment.

Description

• Provide timely and accurate technical assistance to clients via multiple communication channels.
• Diagnose and troubleshoot technical issues related to the company's products or services.
• Escalate complex cases to higher-level support teams when necessary.
• Document and update customer interactions and technical solutions in the company database.
• Collaborate with internal teams to improve customer experience and resolve recurring issues.
• Maintain up-to-date knowledge of company products, services, and technical guidelines.
• Ensure adherence to company policies and service level agreements.
• Continuously strive to meet or exceed customer satisfaction targets.

Profile

• Strong problem-solving skills and a customer-oriented mindset.
• Previous experience in a customer service or technical support role is an advantage.
• Excellent communication skills in English, both written and spoken.
• Ability to work effectively in a fast-paced environment.
• Previous experience in customer service, including handling inquiries via phone, chat, and email.
• Strong organizational skills and attention to detail.

Job Offer

Contract Details:

• Base annual salary: €15,000, paid monthly.
• Work model: Fully remote.
• Working hours: Between 09:00 and 00:00, Monday to Monday, with two weekends off per month.
• Contract type: Permanent, offering a stable and supportive work environment.

Benefits:

• Meal allowance of €7.63 per working day
• Internet allowance of €20.00 per month
• Access to Coverflex Flexible Benefits, including health insurance (available after 6 months)