We are looking for a strong telesales team leader to organize and direct the staff of our client call center.

Description

Assist in the formulation of targets for individuals and teams;

Hire and onboard new employees;

Answer questions from staff and provide guidance and feedback;

Measure performance with key metrics such as call abandonment, calls waiting, etc;

Ensure adherence to policies for attendance, establish procedures, etc;

Keep management informed on issues and problems;

Profile

Proven experience as a call center Team Leader or similar supervisory position in an outbound sales environment;

Working knowledge of telephone equipment and relevant computer programs;

Knowledge of performance evaluating procedures;

Outstanding communication and negotiation abilities;

A results-oriented approach;

Excellent organisational and leadership skills;

Ability to work under pressure;

Job Offer

Performance Bonus;

A good opportunity for your professional development;