Anterior     |     Seguinte  

Team Lead, Onsite IT Support (M/F)


15.08.2022 | Lisboa | Referência: 2051760


Team Lead, Onsite IT Support (M/F)


Hays Technology is currently looking for a Team Lead, Onsite IT Support, to integrate a Multinational company and to develop international projects geared toward all the IT Department.

The company you're going to work for

Integrate a Software Company that designs and delivers enterprise software and ERP applications, with an international environment and a young and dynamic team, which is leader in people-based ERP.

Your new role

As a Team Lead, Onsite IT Support you will be responsible for the Local IT Engineers as a whole and ensures efficient and effective business operations and the development and coaching of the employees of the department. They fulfill a bridging function with the business and other departments within Cloud Ops & IT for the resolution of incidents and fulfillment of functional user requirements in ICT systems and applications.

Also in this function, this person will be responsible for End User Computing and the user experience with client computers. As this includes the procurement of required hardware, the Team Lead has the operational responsibility to stay within the budgetary constraints.

Your main tasks in this role will be:

  • Monitor the progress and quality of the work of employees, providing substantive advice and facilitating problem resolution

  • Operate with a focus on continuous improvement of the service provision

  • Motivate and coach employees in their tasks to develop and stimulate critical thinking and constructive feedback

  • Conduct appraisals and other staff interviews

  • Ensure information exchange within the team, but also to users by providing manuals and information messages

  • Align closely to the Infrastructure Team, Process Managers and other Team Leads in Cloud Ops & IT to ensure a an efficient and stable EUC environment

  • Carries out and completes projects in the field of EUC

  • Provides advice on the future roadmap for EUC (SW and HW) to keep it "state of the art" and CLOUD enabled

What you need to succeed

To be succeed in this function, you need:

  • 2+ years of experience in managerial

  • Bachelor Degree in Computer Science (or similar)

  • Specialist in Microsoft products and technologies

  • Excellent knowledge of IT Infrastructure

  • Proven Project Management skills

  • Excellent organizational talents and tenacious in solving problems or having them solved

  • Highly service oriented to customers to solve their issue and requests

  • Excellent written, oral and interpersonal communication skills

  • High level of organization, commitment, responsibility and confidently

  • Fluency in English

What the company can offer you

This company will give you the opportunity to integrate into a dynamic, multicultural and motivated team. You’ll have the opportunity to be part of a growing team in a leading company with an environment shaped by a remarkable values, based on caring for one another, respect, integrity and trust, which provides constant progression.

Who we are

I am a Recruitment Consultant for Hays Technology, specialising in Infrastructure, helping tech professionals develop their careers and ensuring organisations are supported by the top talent. At Hays Technology, we are shaping the future of recruitment. The total functioning of your Infrastructure as well as a strategic, innovative and modernized vision are vital and our relationships with the local communities of technology professionals mean that we are able to take on the challenge of recruiting for this sector. So, if you're recruiting for your team or if you're looking for a new step in your Infrastructure career, talk to us. We are Hays Technology.

Next Steps

If you are interested in this opportunity, click on “Apply Now” to forward us your updated CV. In case this is not the opportunity you are looking for, contact us to talk about other career opportunities, always in a confidential mode.