Descrição da Função

We Are Hiring Systems Support (Tier 1)

Location Porto

If you are passionate about technology, experienced in technical support, and looking for a new opportunity, this role could be your next career step!

Key Responsibilities

• Provide remote assistance using web-based support tools as needed.
• Respond to service requests via phone and email in accordance with client Service Level Agreements (SLAs).
• Process service tickets and assign them to appropriate onsite technicians or client-specific internal resources.
• Maintain ownership of service tickets throughout the entire support lifecycle.
• Escalate critical issues to the Service Desk Manager for proper handling.
• Actively monitor customer systems and services, responding to device-down scenarios.
• Perform server updates and reboots during customer-designated maintenance windows.
• Troubleshoot technical issues, including backup status and application/hardware-related problems.
• React promptly to onsite outage scenarios as assigned by the Service Desk Manager.
• Follow all processes and quality standards established by the Service Desk Manager.

Qualifications

• College diploma or equivalent.
• 3-5 years of experience in technical support, directly assisting customers.
• Strong knowledge of troubleshooting Operating Systems, DLL, Antivirus, Malware, Spyware, Software Installs, Active Directory, Printers, and Mobile Device activation.
• Solid expertise in common productivity suites (Microsoft Office Suite, Outlook-Exchange, Adobe Acrobat, etc.).
• Basic understanding of server-side applications such as Exchange Server, WSUS, Hyper-V, VMware vSphere, and Citrix Xenserver.
• Working knowledge of computer hardware and software interactions (Application/OS threading, memory swapping, disk storage subsystems, etc.).
• Relevant industry certifications (Microsoft, Cisco, VMware, Citrix, Red Hat, etc.) are an asset.
• Fluency in English is mandatory.

Apply now to take the next step in your career!