Empresa:

ViGIE

Descrição da Função

Systems & Technology Engineer - ViGIE Solutions

Location: Maia, Porto (On-Site)

Department: Customer Operations & Success (COS)

At ViGIE, we're on a mission to enable safer and intelligent healthcare facilities. We develop cutting-edge health tech software, integrating IoT sensors with real-time monitoring, smart alerts, and artifical intelligence for healthcare facilities across the world.

As we expand, we're looking for passionate, proactive professionals to join our Customer Operations & Success team and help us make a real impact on healthcare safety and efficiency.

What You'll Do

• Act as a primary point of contact for technical and systems support requests from our customers and partners.
• Ensure the seamless performance of our cloud-based platform and IoT monitoring systems.
• Work closely with our Operations, and Customer Success teams to deliver proactive, customer-centric solutions.
• Innovate processes using latest AI tools.
• Contribute to proactive monitoring and process improvements to enhance customer satisfaction.

What You Bring

• 2+ years experience in technical support or IT.

Education in IT, Eletronics, or similar (preferred)

• Strong problem-solving mindset and understanding of networking and/or cloud platforms.

A strong passion and knowledge for AI and Innovation

• Fluent in Portuguese and English, with excellent communication skills.
• Proactive, customer-first mindset and willingness to work on-site in Maia, Porto.

Bonus Points If You Have

Familiarity with Linux operating systems, including basic command-line operations and troubleshooting.

Working knowledge database querying and basic administration.

Exposure to Cloud Infrastructures, particularly in areas of monitoring.

Electrotechnical knowledge, particularly basic electrical troubleshooting.

Why ViGIE?

• Purpose-driven mission-improving healthcare safety
• Collaborative, close-knit team
• Professional growth with leadership opportunities
• Competitive salary, health insurance, paid training, and more

Apply today to be part of a mission-driven company transforming healthcare safety!

Observações

Porto (Portugal)