Empresa:

Cross Border Talents

Descrição da Função

Our company is a leading provider of innovative digital solutions and services, partnering with global brands to ensure the safety, integrity, and quality of user-generated content across the internet. We specialize in moderating online platforms to provide safe, engaging, and high-quality experiences for users worldwide. We are currently expanding our team and looking for a dedicated, detail-oriented, and passionate Swedish-speaking Content Moderator to join our team in Lisbon.

If you're excited about ensuring a positive and safe digital environment and have a strong interest in content moderation, this is an excellent opportunity to join a dynamic team and grow your career in an international environment.

Job Overview:

As a Swedish-speaking Content Moderator, you will be responsible for reviewing, monitoring, and ensuring that user-generated content aligns with community guidelines, legal requirements, and company standards for a popular social media platform. You will play a key role in maintaining a safe and positive online experience for our users, while adhering to strict guidelines and processes.

This is an on-site role in Lisbon, where you will be part of a collaborative team working in a fast-paced environment. Prior experience in content moderation or related fields is a plus, but not required. If you have strong attention to detail, the ability to work independently and in a team, and are fluent in Swedish (B2-C1 level) and English (B2 level), we would love to hear from you.

Key Responsibilities:

• Content Moderation:
• Review and moderate user-generated content across various platforms, including social media, forums, and online communities.
• Ensure that content complies with community guidelines, legal regulations, and company standards.
• Identify and flag inappropriate, offensive, or harmful content, taking swift action to remove or restrict such content as necessary.
• Work with internal teams to ensure content decisions align with policies and best practices.
• Quality Control:
• Perform detailed reviews of content for quality and accuracy, maintaining a high standard of work even under pressure.
• Ensure that content meets language and cultural requirements, adhering to regional sensitivities and guidelines.
• Provide feedback to improve content moderation processes and policies.
• Collaboration with Teams:
• Work closely with other content moderators, team leads, and managers to achieve content moderation goals and resolve issues effectively.
• Collaborate with the support team to address user concerns and complaints related to content issues.
• Actively participate in team meetings and contribute to discussions on best practices and continuous improvement.
• Reporting & Analysis:
• Track, document, and report on the volume and types of content moderated.
• Provide regular updates to the management team on trends, issues, and insights regarding content moderation.
• Suggest improvements based on patterns observed in the content reviewed.
• Problem Solving:
• Quickly and accurately assess flagged content and apply the appropriate moderation actions based on company policies.
• Resolve any content-related issues while maintaining a professional and impartial approach.
• User Support & Engagement:
• Assist users with queries related to content moderation and provide clear, concise explanations when content is flagged or removed.
• Ensure a fair and consistent application of rules across all content reviewed.

Requirements:

• Language Skills:
• Fluent in Swedish (B2-C1 level) and English (B2 level) both written and spoken. You will primarily work with Swedish content, but communication with teams and reporting may require proficiency in English.
• Experience:
• Prior experience in content moderation or customer service is a plus but not required. We value a strong work ethic, attention to detail, and the ability to work well in a team.
• Attention to Detail:
• Ability to carefully review and analyze content, ensuring compliance with established guidelines.
• Strong critical thinking and problem-solving skills.
• Adaptability:
• Ability to work efficiently in a fast-paced and dynamic environment.
• Comfortable working with sensitive and sometimes challenging content.
• Communication Skills:
• Strong written and verbal communication skills in Swedish and English. You will need to effectively communicate content decisions and provide feedback to team members and management.
• Cultural Awareness:
• Understanding of cultural differences and sensitivities, especially related to language, images, and context in Swedish-speaking regions.
• Tech-Savvy:
• Comfortable using content moderation tools, platforms, and basic office software. Training on specific tools will be provided.
• Team Player:
• Ability to collaborate with others in a team environment to meet targets and objectives.

What We Offer:

• Competitive Salary:
• A salary package that reflects your experience and expertise, with additional performance-based bonuses.
• Health & Life Insurance:
• Comprehensive health and life insurance coverage for you and your family to ensure peace of mind.
• Career Growth Opportunities:
• We believe in the growth of our employees. With us, you'll have access to continuous learning and development opportunities, mentoring programs, and a clear path for career progression.
• Relocation Package:
• For candidates relocating to Lisbon from outside the city, we offer a relocation package which includes flight tickets to Lisbon and accommodation in Lisbon to ensure a smooth transition into both your new role and living environment.
• Dynamic Work Environment:
• Be part of a multicultural and dynamic team in one of Europe's most exciting cities. You'll have the chance to contribute to meaningful projects and play a key role in ensuring a safe digital space for users.
• Employee Wellbeing:
• Our company places great emphasis on employee well-being. Along with health insurance, we provide an inclusive and supportive work environment, and team-building activities to foster a sense of belonging.
• Supportive Management:
• Our leaders are committed to your success. You'll have the opportunity to receive continuous feedback, guidance, and support as you grow within the company.

Why Lisbon?

Lisbon is one of Europe's most desirable cities to live and work in, offering a perfect mix of history, culture, and modernity. Whether you enjoy the beautiful coastlines, the vibrant city life, or the laid-back lifestyle, Lisbon has something for everyone. As a major European tech hub, the city also provides a wealth of career opportunities and is home to a dynamic and diverse international community. With its mild climate, delicious food, and welcoming atmosphere, Lisbon is a fantastic place to live and thrive professionally.

Observações

Lisboa (Portugal)