Joining a leading company in retail, the Store Manager - Alegro Sintra will be primarily responsible for the comprehensive management of the store and team, delivering an unparalleled customer experience. We are seeking a responsible individual, ideally with experience in the retail sector, who speaks English and demonstrates exceptional charismatic leadership.
Principais responsabilidades
Reporting to the Management, the Store Manager - Tourist Activities will have the following main responsibilities:
- Supervise daily store operations, ensuring optimal staffing, effective inventory management, and efficient resource allocation.
- Coordinate and execute in-store and partner events, collaborating with local businesses and vendors to deliver exceptional customer experiences.
- Maintain high customer satisfaction by providing proactive service, promptly addressing issues, and managing client expectations.
- Recruit, train, and manage store staff, offering ongoing mentorship and fostering a culture of accountability and excellence.
- Analyze sales data, set performance targets, and implement strategies to achieve or surpass store goals.
- Ensure compliance with health and safety regulations, particularly during high-traffic periods.
- Adapt operations for seasonal changes, ensuring smooth transitions between peak and off-peak times.
- Manage operational budgets, controlling costs and identifying opportunities for efficiency.
Perfil desejado
As Store Manager - Tourist Activities, you will need to be/have:
- Relevant higher education for the role (preferred but not mandatory);
- Previous experience in the role or similar positions;
- Strong leadership skills, with the ability to motivate and inspire a team;
- Excellent communication and interpersonal skills;
- A passion for sales and working towards targets;
- Exceptional customer service skills, with the ability to handle difficult situations professionally and efficiently;
- Strong organizational and time management skills to prioritize tasks and meet deadlines;
- Analytical skills to interpret data and make data-driven decisions;
- Ability to adapt to a dynamic and fast-paced environment;
- Ability to work flexible hours, including evenings, weekends, and holidays;
- Proficiency in English.
Benefícios adicionais
A great opportunity for you.
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