SSC Claims Operator - French Speaker / Global Business Services

Description

Responsabilities:

* Analyze, control and validate disputed purchase invoices;

* Carry out administrative follow-up until payment of the invoice by the responsible carrier;

* Establish an activity report that summarizes key elements;

* Participate in monitoring indicators (KPI) and/or statistics;

* Receive, analyze, process customer/supplier claims;

* Identify responsabilities and launch requests for expertise if applicable;

* Ensure reception of telephone calls and emails;

* Manage the transport of damaged vehicles transferred to a new client, if applicable;

* Initiate and follow, if necessary, litigation procedures until the file is closed;

* Identify and report events or malfunctions that need to be reported to management;

* Draw up continuous improvement processes;

* Record operations and update data in the tracking file.

Profile

Skills & Experience:

* Bachelor's degree in a related field;

* Languages: French mandatory (C1) and English (B2);

* Experience in claims management would be a plus;

* SAP knowledge would be a plus;

* Good knowledge of Microsoft Office, with Excel in particular

* Have attention to detail and accuracy;

* Have good verbal and written communication skills;

* Enjoy problem solving and working with others and can work independently but collaborative with others to accomplish a common goal;

* Are autonomous and rigorous;

* Have ability to manage deadlines and priorities;

* Have ability for negotiation/argumentation;

* Have ability for arbitrage and persuasion;

* Have stress resistance capacity;

Job Offer

• Hybrid working model (3 days at the office, 2 days Home Office)
• A good opportunity for your professional growth.