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Servicenow Senior Analyst (M/F)


11.05.2021 | Lisboa | Referência: 2017257


Servicenow Senior Analyst (M/F)


Your new company

Ferring Pharmaceuticals is a research-driven, specialty biopharmaceutical group committed to helping people around the world build families and live better lives. Headquartered in Saint-Prex, Switzerland, Ferring is a leader in reproductive medicine and women’s health, and in specialty areas within gastroenterology and urology. Ferring has been developing treatments for mothers and babies for over 50 years and has a portfolio covering treatments from conception to birth. Founded in 1950, privately-owned Ferring now employs over 6,000 people worldwide, has its own operating subsidiaries in nearly 60 countries and markets its products in 110 countries. To learn more about Ferring or its products please visit

Your new role

As a ServiceNow Senior Analyst you will report to the ServiceNow Application Manager and you will be part of the tier 2/3 ServiceNow support team and will provide consultation to customers on the ServiceNow platform. Your daily activities will include performing testing of ServiceNow upgrades and patching, including planning, conducting and documenting results of testing, work in collaboration with IT architecture and external specialist teams to ensure solution compatibility with relevant standards and best practices, develop instructional materials, training and job aids in the form of Knowledge Base Articles and provide day-to-day, customer-facing advice and support for assigned areas.

You also will assist in supporting the ServiceNow platform, gather business and system requirements for ServiceNow requests and building or updating catalog items, support request forms, or ServiceNow reports and to provide assistance in prototyping business applications to ensure accuracy in design and applicability to user requirements. You will responsibility of communicate relevant opportunities, risks and issues to stakeholders in a timely manner and deliver work in accordance to agreed plans, with or without SLA and provides management and stakeholders with progress updates.

Finally, you will be able to understand, comply and execute all assigned projects, tasks and activities in full alignment with Ferring company standards including relevant SOPs and relevant GxP Compliance requirements and support entities during Health Authority inspections, as required

What you'll need to succeed

We are looking for a professional with 5 to 7 years of experience in ServiceNow configuration and support, ideally in Pharma context and familiar with Agile Delivery principles and frameworks. Your experience needs to include ITIL Certification, ITSM ServiceNow module, ServiceNow administrator certification. If you worked with ServiceNow HR application/services, ITBM ServiceNow module and any other ServiceNow certifications it will be considered a plus. Strong communication and customer service focus, with creative problem solving skills are essential for success in this role, along with the ability to express complex technical concepts into easily understood terms. Additionally, business acumen and collaboration skills are required, as well as being able to operate in a dynamic environment.

What you'll get in return

Inspiration from our commitment to advocate for everyone’s right to build a family, no matter who you are, where you live or who you love. Motivation from innovation in our chosen therapy areas and ongoing development of our organization. You will perform a key role in the development and implementation of the new ERP from scratch, on a global scale, which will provide you with the opportunity to enable an organisational transformation with end to end business visibility.

What you need to do

If you're interested in this role, please apply now. Please note that when you click the "Apply" button you will be redirected to Ferring's website.