We are seeking a ServiceNow Practice Lead to serve as the architect and leader of our ServiceNow platform. In this role, you will be responsible for the strategic development, implementation, and management of the ServiceNow platform across the organization.

Description

Serve as the lead architect for the ServiceNow platform, overseeing its configuration, implementation, and maintenance.

Lead a team responsible for the development and enhancement of the ServiceNow platform to meet business objectives.

Collaborate with stakeholders to identify business needs and ensure alignment with ServiceNow capabilities.

Develop and implement best practices for ServiceNow governance, security, and optimization.

Ensure seamless integration of ServiceNow with other enterprise applications and systems.

Oversee the administration and daily operations of the ServiceNow platform, ensuring its reliability, security, and performance.

Profile

Proven experience with ServiceNow as an architect or team leader.

Strong expertise in ServiceNow ITSM, CSM and HRSD platform development, configuration, and administration.

Strong understanding of ITIL best practices and ITSM and HR processes.

Knowledge of ServiceNow NowAssist AI (advantage)

ServiceNow certification (Administrator, Developer, or Implementation Specialist) is highly desirable.

Leadership skills with experience managing technical teams.

Excellent communication and collaboration skills.

Good English level.

Job Offer

Career progression.