Empresa:

Hexa Consulting

Descrição da Função

We are looking for a ServiceNow Dev Engineer who is willing to relocate to join our Client's team in Brussels, Belgium.

Key Responsibilities:

• Provide support and guidance to the team throughout different IT processes.
• Monitor ServiceNow instances to ensure optimal performance and stability.
• Execute maintenance tasks such as minor changes, lifecycle management (LCM), and license management.
• Apply knowledge of the ITIL framework, including practices for:
• Incident Management (e.g., second/third line incident handling, analysis, communication, follow-up).
• Problem Management, Asset Management, and Change Management.
• Manage releases by preparing and following up (e.g., runbook validation and presentation to Change Advisory Boards).
• Identify workflow bottlenecks and optimize processes to reduce inefficiencies and automate repetitive tasks.
• Perform data analysis, including report creation and dashboard management.
• Support the squad in agile or scrum methodologies to ensure timely sprint deliveries.
• Implement BNPP Fortis processes within ServiceNow environments.
• Design and create feeding interfaces to integrate BNPP Fortis data into ServiceNow.
• Set up API integrations between ServiceNow and Fortis local resources.
• Analyze client needs and configure automated data exports from ServiceNow.
• Configure and analyze email interfaces (inbound/outbound) within the ServiceNow platform.
• Design workflows in ServiceNow to meet client business needs.
• Migrate existing tools and services to the ServiceNow platform.

Required Skills & Qualifications:

• Certified ServiceNow Administrator (Admin Course).
• Experience in ServiceNow implementation, including configuration and API integration.
• Proficiency in monitoring instance health, performance optimization, and system upgrades.
• Sound knowledge of workflow design and email interface configurations in ServiceNow.

Additional Qualifications (Nice-to-Have):

• ServiceNow Certified Implementation Specialist or equivalent certifications.
• Knowledge of cloud technologies.
• Expertise in incident, problem, asset, and change management under the ITIL framework.
• Hands-on experience optimizing workflows and automating repetitive tasks.
• Data analysis, reporting, and dashboard design capabilities.
• Familiarity with agile or scrum methodologies.
• Migration experience from legacy tools to ServiceNow.

Why Join Us?

• Employment: Indefinite Contract from the start.
• Relocation Support: Great relocation package.
• Health Insurance: Comprehensive coverage for your well-being.
• Hybrid Work Model: 2 days on-site, 3 days remote.
• Continuous Learning: Access to a Udemy Business subscription with thousands of workshops and courses.
• Team Culture: Collaborative and innovative work environment.

If you meet the above criteria and are ready for an exciting opportunity in a dynamic environment, submit your CV!

Observações

Not Specified (Portugal)