We are looking for a Service Net Backoffice - French Speaker

Description

A successful Service Net Backoffice - French Speaker must have:

- Read, dispatch, answer, classify or forward requests from product factories, customers and service partners.

- Creation in ERP of sales orders with reference to a warranty number or rebilling info.

- Identify recurring technical problems in products and manage priorities for the after sales managers.

- Assure the completeness of information in warranty and service partner administrative processes.

- Add qualitative and quantitate data to the KPI's of after sales team.

- Create sales and purchase orders in ERP of the product related service.

- Creation of product or service offers to customers.

Profile

A successful Service Net Backoffice - French Speaker should have:

- High capacity for self-organization and prioritization of after sales team agenda.

- Minimum 2 years' experience in the role.

- Capacity of management of priorities and multitasking.

- Good knowledge of IT from a user's perspective.

- Proficiency in Microsoft Office, particularly with Excel and Ms Teams.

- Writes and speaks fluent English and C2 level for French.

- Demonstrated experience using core finance systems (SAP or similar is a bonus).

- Perform analysis and contribute to other projects as requested (flexibility)

Job Offer

- Integration into stable, multinational and multicultural team;

- Permanent contract;

- Health insurance;

- Remote Work, with the option to work on-site at our clients' office in Santarém if preferred.