Descrição da Função

Drive service excellence and lead strategic operations in a dynamic technology environment.

Location Lisbon (Hybrid 3 days/week on-site)

Contract Full-time, direct contract with a global IT services company

Youll be responsible for managing applications and services within a major program in the financial sector, acting as the primary point of contact with the client. This is a leadership role focused on service quality, team coordination and stakeholder engagement, ensuring operational success and continuous improvement.

Responsibilities

• Ensure the daily quality and performance of managed applications and services.
• Lead and develop teams, promoting growth, training and motivation.
• Manage service financials, including budgeting and invoicing.
• Oversee incident resolution and support preventive maintenance strategies.
• Handle client requests, ensuring proper prioritization and response to critical situations.
• Prepare progress reports and steering documentation for service monitoring.

Requirements

• Degree in IT, Computer Engineering or related fields.
• 5 years of experience in service management within financial services.
• Strong communication and presentation skills.
• Ability to manage stress and resolve conflicts effectively.
• Excellent organizational and prioritization skills.

Preferred

• ITIL certification.
• Knowledge of Microsoft 365 services.
• Experience in designing and rolling out IT systems, ideally in financial platforms.