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Service Integration Engineer (M/F)

Michael Page Portugal

30.12.2020 | Porto | Referência: 2014438


Service Integration Engineer  (m/f)

Referencia: 46814/001
Adicionado em 30.12.2020
Sobre os nossos clientes
Our client is an international technology group with about 10,000 employees, more than 100 locations worldwide and a common goal: turn entrepreneurial thinking into customer success and shape the technological change. In the Business Areas Digital, Pharma, Supply Chain, Tissue and Tobacco, they offer products, solutions and services that inspire. They act fast to customer needs, they execute ideas seamlessly, and with their innovations they create added value for their customers. In doing so, they are increasingly building on ecosystems that solve the challenges of today and tomorrow. As part of the group's digital business, its Porto location will be developing industry-leading software products for all companies and building innovative digital tech ventures that transform global manufacturing. State-of-the-art IT services worldwide, including cloud architecture, cyber security and SAP are central components of the offer. Leveraging the advantage of corporate power and a startup's proficiency with new technologies, Porto will be a key driver of the Group's digital transformation.

Descriçăo da oferta

Our client is expanding the service integration team on the new software campus, in Porto.

Principais responsabilidades

  • Maintaining positive relationships with customers.
  • Identifying customer needs and overseeing service integration within the business context.
  • Working closely with the IaaS team to ensure sound technical solutions for our customers.
  • Part of the team responsible for Managing the Change Process for the whole company and ensuring it is delivered with quality.
  • Assessing customer feedback and using your creativity to establish, improve, and refine services.
  • Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
  • Design, maintain and implement the overall Service Integration Framework, ensuring that all new services are ready to be delivered to our install base and new customers alike

Perfil desejado

  • A Bachelor's degree in a Business-related field preferred.
  • Experience in customer service, leadership, and logistics may be advantageous.
  • Good computer skills with Service Now or similar tooling experience preferred.
  • Strong customer service, project management, and quality control skills.
  • Good resource planning skills.
  • Excellent leadership and customer service skills.

Benefícios adicionais

  • An agile and fast changing company
  • A modern and dynamic working environment
  • Possibility to drive ideas into reality
  • The opportunity to take more responsibility and develop your career

O que procuramos
service, service now, delivery
Contacto da Michael Page
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