Empresa:

Brayton Global

Descrição da Função

Role Purpose:

Operators handle incidents and service requests, providing first-line support. Below is a non-exhaustive list of responsibilities and required technical skills/experience.

Job Responsibilities:

• Log incidents
• Categorize and prioritize incidents
• Diagnose and resolve incidents
• Close incidents
• Escalate incidents as necessary
• Maintain incident ownership and communication throughout the lifecycle
• Handle both in-policy and out-of-policy service requests
• Provide onsite support at user or temporary locations
• Execute IMACD (Install, Move, Add, Change, Dispose) tasks
• Raise requests for service request authorization

What would make you a fit for the role:

• Proficiency with MS Office Suite
• Experience with Microsoft OS (Windows 7 and 10)
• Knowledge of mobile devices and mobile phone services
• Strong problem-solving skills
• Familiarity with ticketing and CMDB tools
• Understanding of networking and networking protocols
• Flexibility and stress resilience
• Cooperative working style
• Pan-European mindset
• Attention to detail
• Experience troubleshooting PCs/Laptops/Tablets, VPN, etc.
• Customer and service-focused attitude
• Strong spoken and written interpersonal, communication, and presentation skills

Requirements:

• Advanced knowledge in IT and support, particularly in resolving IT issues related to Windows and networks.
• Fluency in French and English - MANDATORY
• Proven experience in phone support with remote resolution.
• Experience with ticketing tools.
• Availability to work Monday to Friday, from 8 AM to 6 PM.
• Able to work in the offices in Lisbon (no teleworking).

Observações

Lisboa (Portugal)