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Service Delivery Manager (M/F/D) (M/F)


28.09.2022 | Lisboa | Referência: 2054282


Service Delivery Manager (M/F/D) (M/F)


Your new company

Company that provides IT consulting and services, developing and implementing solutions that help customers achieve the digital transformation they need.

Your new role

In your role as a Service Delivery Manager, you will take up the key role and responsibilities to: 

- Lead and manage a team with geographically dispersed resources to deliver technology projects on time and on budget for the respective domain and geography;

- Lead and coach the team, ensuring proper assessment, support and development of team members;

- Maintain end-to-end accountability for customer satisfaction and overall delivery excellence within specific service line and geographic responsibilities;

- Work with Service Managers to determine the activities required to successfully deliver projects across the relevant service line;

- Ensure ongoing alignment with the Account Manager and assist with commercial proposals for new support services;

- Be responsible for financial management, reporting and process optimisation;

- Manage and lead complex stakeholders.

What you'll need to succeed

- Experience in managing software delivery in Digital Transformation projects;

- Experience in implementing and managing processes and managing them with technical teams;

- Experience and certifications in ITIL and Agile methodologies;

- Experience with JIRA, Confluence and Sharepoint;

- Experience in international environments.

What you'll get in return

Be part of a young and dynamic environment, with strong possibilities for professional advancement and initial and ongoing training!

What you need to do

If you are interested in this opportunity, click on “Apply Now” to forward us your updated CV. In case this is not the opportunity you are looking for, contact us to talk about other career opportunities, always in a confidential mode. 

I am a Recruitment Consultant at Hays, specialized in recruiting for Project Management in Lisbon. I help professionals in this area develop their careers and ensure organisations are supported by the best talent. 

At Hays, we are shaping the future of recruitment. Platform migration, rollouts, systems integration, regulatory changes, data automation and optimisation are all happening simultaneously and fundamental to the way we work. We are surrounded by local and global projects and with markets in considerable change and in that sense we are in contact with the best professionals in this sector. If you are recruiting for your team or looking to take the next step in your Project Management career, talk to us today!