Empresa:
IT International Mobility
Descrição da Função
Founded in 2005 in Lisbon by three visionary entrepreneurs, MoOngy quickly became a leading group in Engineering and Information Technology (IT) across Europe and North Africa. Today, with a presence in 14 countries and more than 40 subsidiary companies, MoOngy employs over 9,500 talents who share a common passion for innovation and excellence.
The International Mobility Recruitment Department is dedicated to enhancing the mobility of IT professionals throughout Europe, facilitating the placement of talents in the various markets where it operates.
Position: Senior ServiceNow Business Analyst / Developer - ITSM Focus
Location: Lisbon
Hybrid: 2 - 3 times a week at the client's office
Candidates must possess a valid work permit for Portugal
Mandatory Languages Required: and English (minimum C1) French (is a plus)
We're looking for a Senior ServiceNow Business Analyst/Developer to support and evolve our ITSM processes. If you're the type who hears "Change Management" and thinks "Challenge accepted", keep reading. This role is all about turning business needs into smart ServiceNow solutions - from workflows to user training
Your Skills & Expertise:
Must-Haves:
- Bachelor's degree in Computer Science or equivalent
- 5+ years in a similar ServiceNow role with solid hands-on skills in configuration and workflow design
- Experience with ServiceNow ITSM modules
- Experience troubleshooting system issues, investigate and recommend permanent solutions
- Experience collaborating with IT teams as ITSM process owners and CMDB users to gather and translate requirements
- Experience in JavaScript, HTML, XML, REST/SOAP APIs
- Strong analytical and communication skills
- Knowledge of ServiceNow delivery and ITIL best practices
- ITIL Foundation certification
- English level B2-C1
Nice-to-Haves:
- ServiceNow CSA - Certified System Administrator
- ServiceNow ITSM Fundamentals
- Familiarity with CMDB, Infrastructure, or ITOM
? Key Responsibilities:
- Design and implement workflows and customizations in modules like Incident, Problem, Change, and Request
- Ensure alignment with ITIL and ServiceNow best practices
- Develop and maintain ServiceNow configurations and custom code (JavaScript, HTML, XML, etc.)
- Conduct testing (UAT included) and prepare detailed documentation
- Deliver user training and provide support to business owners
- Manage roles, users, and group permissions
- Identify process improvements and automation opportunities
Advantages of joining MoOngy:
International Mobility: Access to a dedicated international mobility department with personalized relocation programs to facilitate your move to a new country.
Career Development: Opportunities to work on projects with cutting-edge technologies in different countries and various sectors.
Continuous Learning: Access to ongoing and free training and career-oriented certifications.
Personal Growth: Exchange of ideas and best practices among professionals across Europe, fostering creativity and innovation in IT.
Global Citizen in the World of Technology: Opportunity to work in a global network of companies, with access to a wide range of challenging projects in different European markets.
Group we stand for equality and value diversity. We create a safe, diverse environment where opportunities are equal for everyone! We do not discriminate based on age, ethnicity, sexual orientation, gender, disability, or any factor other than merit. All applications with skills needed for the position are welcome!
Observações
Lisboa (Portugal)