Our client is looking for a Senior Operations Manager.

Description

The Senior Operations Manager will lead and develop a high-performing team while fostering a collaborative hybrid work environment. They will drive process optimization, focusing on efficiency, automation, and business growth, particularly in collections, cross-sales, and digital customer experience. The role includes overseeing customer service excellence, leveraging technology for operational improvements, and ensuring compliance with regulatory requirements. Additionally, the manager will identify and mitigate risks, contribute to strategic business planning, oversee project implementation, and provide regular performance updates to senior management.

Profile

Fluency in written and spoken English (C1/C2) is an essential requirement;

5+ years of experience in a senior operations management role with a focus of at least one of: customer contact centres; financial collections, customer advice or sales;

Experience in a financially regulated environment and delivery of new digital customer communications initiatives is desirable but not essential;

Proven experience in leading, developing and maintaining a high-performing team;

Excellent communication and interpersonal skills and the ability to effectively communicate with all levels of the organisation;

Strong analytical and problem-solving skills with the ability to analyse data, identify trends, and make data-driven decisions and contribute to strategic business planning;

Strong project management and organisational skills with the ability to prioritise tasks and meet deadlines;

Proficiency in Microsoft Office Suite and CRM systems.

Job Offer

A good oportunity for your professional growth