Empresa:

LIV Student

Descrição da Função

• Follow-up of B2B/B2C agencies in the market to get the maximum interest and conversion in sales in both individual and group customers.
• Leading the sales process with students.
• Manage and attend commercial visits in the residence from the capture of the lead to the final sale, in coordination with the rest of the reception team.
• Contact and visit both universities and private schools/centers for the promotion of residence.
• Attendance at fairs and congresses related to the market.
• Attendance at scheduled meetings of the Leasing and Marketing department in Service Office. Follow-up of the proposed KPIs together with the rest of the receiving team.
• Completion of sales reports requested by the Leasing department in Service office.
• Management of computer systems related to lead management (CRM) and accommodation inventory management (PMS).
• Management of individual reservations, allocation of rooms and explanation of terms and conditions to residents.
• Management and control of group reservations from collection to final billing.
• Ensure an unforgettable experience to the resident. Conduct necessary actions, events and other activities and initiatives to create a true community among residents.
• Solving initial problems regarding the experience of the resident.
• Give training to the Student Hosts.
• Management and monitoring of the social media calendar and content creation.
• Lead and manage the calendar of activities dedicated to the resident's experience during their stay in coordination with the reception team.
• Direct support to the Residence Manager in any requirement regarding the operation and sales of the residence. Daily communication to track the evolution of sales and experience of residents.
• Punctual travel might be required for some commercial visits, training or team building activities, where overnight stays could be needed.

Observações

Porto (Portugal)