As a Senior Key Account Manager, you will play a pivotal role in managing and growing key client relationships, identifying new business opportunities, and ensuring high levels of customer satisfaction. As a strategic partner to enterprise clients, you will offer consultative solutions to address their evolving communication needs.

Description

• Manage and develop a portfolio of high-value clients within the CCaaS industry.

• Build strong, long-term relationships with key decision-makers and stakeholders.

• Identify upselling and cross-selling opportunities to drive revenue growth.

• Develop tailored solutions that align with clients' digital transformation strategies.

• Lead contract negotiations and ensure seamless implementation of services.

• Monitor market trends, competitor activity, and customer needs to provide strategic insights.

• Work closely with internal teams (Sales, Product, and Technical Support) to deliver exceptional customer experiences.

• Achieve and exceed sales targets and key performance indicators (KPIs).

Profile

• Proven experience (5+ years) in Key Account Management, Business Development, or Sales within the CCaaS, SaaS, or Telecom industries.

• Strong track record of managing enterprise-level clients and achieving revenue growth.

• Deep understanding of cloud communications, contact center solutions, and customer experience trends.

• Excellent negotiation, communication, and relationship management skills.

• Ability to work in a fast-paced, dynamic environment with a proactive and solution-oriented mindset.

• Strong analytical skills to assess client needs and market opportunities.

• Fluency in Portuguese and English is required; Spanish is a plus.

Job Offer

• Competitive salary package with performance-based incentives.

• Hybrid work model offering flexibility and autonomy.

• Opportunity to work with cutting-edge CCaaS solutions in a growing market.

• Career progression in a dynamic and innovation-driven company.

• Collaborative and forward-thinking company culture.