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Senior Enterprise Architect (M/F)

Grupo Egor

23.08.2019 | Porto | Referência: 1992666


  PARTILHAR






 

Senior Enterprise Architect

(m/f)
Porto
 
EMPRESA

Grupo Egor

PERFIL

COMPANY



Our client is a multinational technology hybrid aggregate service provider (HASP) focused on delivering IT solutions As-a-Service for its customers and channel partners.



CANDIDATE




  • Confirm all issues and requests are captured and closed via the CRM ticketing system;

  • Use personal and team knowledge and the customer´s engagement model they will ensure all reasonable attempts to process and close requests;

  • Escalates high profile issues to the Service Desk Management for appropriate handling and routing;

  • Authors and Performs RFC approved systems modifications and reboots;

  • Assists senior management in stability of customer contracts, and actively participates in portfolio growth.

  • Supervises and shadows Engineers for correctness of work and knowledge transfer;

  • Ensures documentation portals are update with systems documentation, processes, procedures, RFCs and backup logs as per Schedule.



PROFILE




  • University degree or equivalente;

  • 5+ years of previous senior engineer/leader experience working in a technology/ systems department directly supporting customers;

  • Demonstrated expert level working knowledge of networking technologies and business applications;

  • Citrix Experiencie highly desirable;

  • Ability to assume responsability for multiple concurrent issues, applying appropriate prioritization;

  • Fluent in English (mandatory).



We offer the possibility of career progression and development of skills as well as the opportunity to work in a multicultural environment.



EGOR - PORTO



Os candidatos considerados serão contactados no prazo máximo de 10 dias úteis.



Ref.: 34/5455/98075





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