Empresa:
Pentasia
Descrição da Função
Senior Customer Support Specialist (Finnish Speaking, Relocation to Malta)
Location: Malta (Hybrid)
Salary: Up to €30K + Bonus + Relocation Package
Our client is looking for a friendly and proactive Finnish speaker to join our customer service team in Malta. In this role, you'll support online gaming customers through calls, chat, and email, helping with account questions, payments, security checks, and general problem-solving. Every day is different, and you'll quickly become an expert in our products.
Your Role
- Deliver high-quality support via live chat, email, and phone to Finnish-speaking players
- Handle both standard and complex queries with confidence
- Take ownership of escalations and ensure timely resolution
- Review KYC documentation and process withdrawals in line with compliance
- Support fraud detection and account monitoring
- Act as a senior presence within the team during peak periods
- Support coaching, onboarding, and knowledge sharing
- Assist Team Leads with tracking KPIs (CSAT, response times, ticket volumes)
- Collaborate with product, payments, and compliance teams
- Take ownership of specific markets, features, or workflows
What You Bring
- 3+ years' experience in customer support within iGaming or a similar fast-paced environment
- Strong understanding of KYC, payments, and fraud/risk processes
- Fluent in Finnish and English
- Strong communication skills with a proactive, leadership mindset
- Ability to multitask, prioritise, and perform under pressure
- Comfortable working shifts, including nights
- Interest in sports and/or casino products is a plus
- Curiosity around tools and technology (including AI)
What's in It for You
Salary up to €30K + bonus + relocation package
Hybrid working + home office allowance
Work remotely abroad benefit
Private health insurance (including dental)
Wellbeing allowance
Quarterly team events & weekly socials
Observações
Not Specified (Portugal)