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Senior Application Support Analyst (M/F)

Michael Page Portugal

27.08.2021 | Lisboa | Referência: 2028707


Senior Application Support Analyst  (m/f)

Referencia: JN -082021-3563354
Adicionado em 27.08.2021
Sobre os nossos clientes
International Insurance Company.

Descriçăo da oferta

The IT function is led by a Chief Information Officer who manages a team of around 200 IT professionals. Reporting to the Chief Information Officer are 6 Heads of IT. This role forms part of the European team which is accountable for the full life cycle of over 80 applications


  • Responsible for monitoring and maintaining the health of European applications to ensure availability, performance, and capacity service levels are met and maintained.

Maintains a close working relationship with users, third parties, vendors and stakeholders by assisting with enquiries related to application operations, issues, and workflows.

  • Manages the resolution of major operational Incidents to restore service as soon as possible and minimize business disruption
  • Coordinates the restoration of service activities for any major critical application incidents
  • Acts as a single point of contact during critical incidents, providing effective and timely communication to all impacted stakeholders
  • Analysis and triage of complex application incidents across multiple technologies and teams
  • Prepares comprehensive post-incident reports that communicate the full extent and impact of service disruptions as well as remedial actions
  • Defines, develops and provides an application problem analysis and resolution service for complex application problems in collaboration with business users and internal or external support teams supporting the application
  • Administer all implementation issues and generate short-term resolution, as well as long term preventive measures for development


  • General knowledge of software development principles, database management, middleware and server configuration

  • Demonstrates strong analytical thinking and the ability to solve complex technical problems across multi-tiered enterprise applications

  • Passion for customer service, understands the value of delivering quality application services

  • Comfortable interacting with a wide range of stakeholders on a day-to-day basis, including representatives of other IT teams, senior management and external 3rd-party service providers

  • Excellent written and verbal communication skills, with emphasis on the ability to express complex technical issues in language suitable for business stakeholders

  • Able to be an escalation point for third party IT teams and business stakeholders alike

Basic knowledge on any major Cloud platform (Azure, AWS, Google Cloud etc.)

Understanding of basic Service Management concepts - Incident & Problem Management, Change Management, Request Fulfilment etc.

  • Ability to write and understand basic SQL queries
  • Some familiarity with application monitoring concepts and tools
  • Experience working with web-based applications, web services and distributed applications in an enterprise environment

Flexibility on working hours to support a pan-European business

Job Offer

Career Progression.

O que procuramos
App Support; SQL; Azure; ITIL
Contacto da Michael Page
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