Empresa:

Optiwisers

Descrição da Função

Job Opportunity: SAP CRM Lead - Lisbon (Full-Time)

Location: Lisbon, Portugal

Type: Full-Time, Long-term

Experience: 10-15 years

We are seeking an experienced SAP CRM Lead to join our Lisbon-based team and drive the design, delivery, and optimisation of SAP CRM solutions across large, complex, multi-year transformation programmes within the Utilities (Energy, Gas, Water) sector.

This role requires a strong blend of functional depth, technical oversight, integration expertise, and leadership capability, with a proven track record delivering full-cycle SAP CRM programmes (Greenfield, Brownfield or Bluefield).

Key Responsibilities

1. Solution Strategy & Design

• Define end-to-end SAP CRM solution architecture aligned with business strategy and industry best practices.
• Lead requirements gathering, blueprinting, and solution roadmapping for CRM, Marketing, Sales, Service, and multi-channel foundations.
• Ensure alignment with enterprise architecture, S/4HANA utilities roadmaps, and Clean Core principles (nice to have).

2. Implementation & Integration

• Oversee and guide SAP CRM implementations across complex landscapes.
• Ensure seamless integration with SAP Middleware (PI/PO/CPI), SAP Web Services, RFCs, and 3rd-party systems.
• Lead solution enhancements including custom reports, user exits, BADIs, BAPIs, RFCs.

3. Testing & Quality Assurance

• Define and enforce testing strategies for SIT, UAT, regression and automation.
• Ensure solution quality and stability across CRM upgrades, ERMS, Home Move processes, and multi-channel scenarios.

4. Change Management & Stakeholder Engagement

• Act as a trusted advisor to business and IT stakeholders.
• Support change impact assessments, communication, training, and adoption plans.
• Engage cross-functional teams to ensure alignment and smooth deployment.

5. Governance & Best Practices

• Apply strong delivery governance through ASAP, Activate and Agile methodologies.
• Establish documentation standards, design authority processes, and compliance frameworks.
• Drive continuous improvement and operational excellence across CRM capability areas.

Required Skills & Experience

Technical Proficiency

• Deep expertise in SAP CRM (Modules: Marketing, Sales, Service).
• Strong hands-on knowledge of:
• SAP Middleware (PI/PO/CPI)
• SAP Web Services and 3rd-party integrations
• Debugging, troubleshooting
• User exits, BADIs, BAPIs, RFCs
• Custom reports and complex enhancement frameworks
• Experience with:
• ERMS, Home Move, CRM automation
• CRM upgrades and multi-channel foundations

Business & Industry Insight

• Strong domain knowledge of Utilities (Energy, Gas, Water) processes and regulatory requirements.
• Proven experience designing customer-centric journeys in complex operational environments.

Delivery & Leadership

• 10-15 years of total SAP experience, including leadership roles.
• Minimum of two full-cycle SAP CRM programmes delivered (Greenfield, Brownfield, or Bluefield).
• Ability to lead cross-functional teams and manage vendors, integrators, and distributed delivery models.

Languages

• Fluent in English and Portuguese (oral and written).

Nice to Have

• Experience with SAP Clean Core principles and S/4HANA Utilities roadmap & innovations.
• Integration with OpenText for document management and automation.
• Exposure to SAP BTP or cloud-based CRM/Customer Experience extensions.

How to Apply

If you are a seasoned SAP CRM expert ready to lead strategic CRM transformation initiatives, we'd love to hear from you.

Please send your CV to .

Observações

Lisboa (Portugal)