Your new company
You will be joining a global organisation operating within the mobility and industrial technology sector, focused on delivering large-scale digital transformation initiatives across complex international environments. The business is recognised for driving innovation in enterprise IT, supporting mission-critical systems and advancing the digitalisation of operations across multiple regions, with a strong emphasis on collaboration, performance, and continuous improvement.
Your new role
As an SAP Basis Service Manager, you will take ownership of service delivery and operational stability across a complex SAP landscape. Acting as a central point of coordination, you will ensure that systems remain highly available, performant, and aligned with business expectations, while continuously enhancing service management standards and processes.
You will work closely with technical teams, service partners, and stakeholders to maintain operational excellence, mitigate risks, and drive measurable improvements across the SAP ecosystem.
Responsibilities
- Oversee end-to-end service operations for SAP environments, ensuring reliability and high availability across platforms
- Manage and refine IT service management processes in line with ITIL best practices, including incidents, changes, and problems
- Monitor service performance, ensuring adherence to SLAs and driving corrective actions where required
- Act as the primary liaison between business stakeholders, technical teams, and external service providers
- Track and analyse KPIs to support data-driven improvements and operational decision-making
- Identify recurring issues and implement long-term solutions to improve service quality and efficiency
- Maintain accurate documentation, including operational procedures and service-related artefacts
- Support governance, compliance, and security standards across SAP services
- Promote continuous service improvement initiatives and optimisation strategies
What you'll need to succeed
- Proven experience in IT service operations, ideally within SAP environments
- Strong understanding of ITIL frameworks and service management methodologies
- Exposure to SAP platforms such as ECC, S/4HANA, or related Basis environments
- Experience handling SLAs, KPIs, and performance monitoring within complex systems
- Ability to operate in global, cross-functional teams and manage multiple stakeholders
- Analytical mindset with strong problem-solving and organisational skills
- Excellent communication skills in English
- Knowledge of SAP monitoring tools (e.g. Solution Manager or Cloud ALM)
- Familiarity with cloud-based environments and enterprise integrations
- Experience with ITSM tools (e.g. ServiceNow)
- Interest in automation, optimisation, and emerging technologies
What you'll get in return
You will join a forward-thinking and collaborative environment where innovation and continuous learning are encouraged. The role offers exposure to international projects and the opportunity to shape critical IT services in a large-scale enterprise setting.
- Opportunity to work on global and high-impact projects
- Inclusive and dynamic team environment
- Ongoing professional development and training
- Clear career progression opportunities
- Hybrid working model
What you need to do now
Does this sound up your street? Click 'apply now' to send us your CV, or to discuss the role further get in touch with our Digital Technology team on +351 21 782 6560 or via email at marcos.branco@hays.pt