Empresa:

Asenium Consulting

Descrição da Função

We are looking for a Senior Salesforce Business Analyst to support Salesforce initiatives in an Automotive Tech environment.

Work setup: Hybrid - Porto, with on-site presence 2x per month.

Responsibilities:

• Gather, analyze, and document business requirements, processes, and pain points for Salesforce-related initiatives
• Translate business needs into functional specifications, user stories, and clear acceptance criteria
• Collaborate with Salesforce architects and developers to support scalable solution design aligned with business objectives
• Analyze and optimize CRM workflows across lead-to-opportunity, case management, and customer service processes
• Prepare test cases and support UAT to ensure quality delivery of new features and releases
• Create process documentation, user guides, and training materials for end-users
• Deliver user training and support adoption of Salesforce capabilities across business teams
• Act as the main point of contact for Salesforce projects and communicate technical topics

Must-have requirements:

• 5+ years of experience as a CRM Business Analyst, mainly in Salesforce
• Strong understanding of Salesforce Sales Cloud, Service Cloud, and/or Experience Cloud
• Good knowledge of CRM processes such as lead-to-opportunity, case management, and customer service
• Experience with Salesforce automation tools, including Flows and Process Builder
• Ability to create reports and dashboards for business insights
• Understanding of Salesforce data management and security models
• Experience working in Agile environments and writing user stories
• Familiarity with Apex, Lightning Components, Salesforce APIs, integration concepts, and Data Loader
• Fluency in English

If you're interested, apply directly or send your CV with your daily rate and availability for a call to .

Observações

Porto (Portugal)