Descrição da Função

Job Description – Room Services Waiter

Job Title: Room Services Waiter

Department: Food and Beverage

Reports to: Food and Beverage Managers/Supervisors and Room Service Lead Server

 

JOB OVERVIEW

Answer guest questions or concerns regarding the origin, vintage, and style of various wines. Notify guests and management of delays in service delivery. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintain cleanliness of work areas throughout the day. Record transaction in MICROS system at time of order. Complete all closing reports, including MICROS reports. 

Take care of amenities and place them in the room according to the guest preferences and hotel standards.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain confidentiality of proprietary materials and information; and complete safety training and certifications. 

Ensure uniform and personal appearance are clean and professional. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Perform other reasonable job duties as requested by Supervisors.

QUALIFICATION

Essential:

1. Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding
2. Ability to provide legible communication
3. Ability to compute basic mathematical calculations
4. Ability to have basic computer knowledge
5. Ability to communicate in English
6. Time flexibility

Desirable:

1. High school graduate, some college
2. Certification of previous training in liquor, wine and food service
3. Certification in alcohol awareness program
4. Ability to communicate in a second language 
5. Wine knowledge

SKILLS

1. Ability to understand guest’s service needs
2. Ability to access and input information into Micros system 
3. Ability to be well organized, maintain concentration and think clearly when providing service to several guests within any given period of time
4. Ability to perform job functions with minimal supervision
5. Ability to work cohesively with co-workers as part of a team

JOB FUNCTIONS

1. Gain and maintain complete knowledge of the various service procedure in the various outlets of the hotel 
2. Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of restaurant
3.  Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available in the restaurant and respective glassware and garnishes
4.  Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list
5.  Maintain complete knowledge of all menu selections, preparation method, major ingredients, quality standards, appearance and serving temperature
6.  Strictly abide state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving
7.  Maintain complete knowledge of Micros and manual systems
8.  Complete opening duties as assigned
9.  Ensure correct silverware is placed for each course in a timely manner
10.  Direct guest to restrooms as outlined with BVLGARI standards 
11.  Check and replenish beverages
12.  Retrieve food orders from kitchen and serve to guests
13.  Open and serve wine / champagne bottles
14.  Prepare and serve coffee drinks and tea 
15.  Anticipate guest’s needs, respond promptly and acknowledge guests even when busy with a SMILE
16.  Maintain positive guest relations at all times
17.  Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
18.  Handle guest complaints following the instant pacification procedures and ensuring guest satisfaction
19.  Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas
20.  Adhere to all payment, cash handling and credit policies/procedures

 

SECONDARY FUNCTIONS

1. Follow maintenance program and cleaning schedule
2. Legible document maintenance on work orders
3. Attend designated meetings and seminars
4. Be open to future changes within the department
5. Be available to offer lateral service for your department and other departments

Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.

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