Empresa:

Dorel Juvenile

Descrição da Função

About us

Dorel Juvenile is the world's leading juvenile products company. Our products are available in more than 100 countries. We help families live carefree lives by providing them with juvenile products that rank highest in consumer reviews. That's what sets our products apart; durable, helpful, and caring.

Your Mission

As a Retail Care Representative, you will play a crucial role in building and maintaining strong relationships with our retail partners. You will be responsible for providing personalized support, addressing inquiries, and ensuring a positive experience for our retail customers.

Your Main Tasks

• Serve as the main point of contact for retail partners and internal stakeholders, responding promptly to inquiries, requests, and concerns via email.
• Build and maintain strong relationships with retail store managers, sales associates, and other key stakeholders to foster collaboration and partnership.
• Process retail orders accurately and efficiently, managing efficient shipment & stock planning.
• Proactively identify opportunities to enhance the retail customer experience and streamline processes to improve efficiency and effectiveness.
• Document retailer interactions, complaints, returns, credit notes and resolutions accurately in the customer relationship management (CRM) system for tracking and reporting purposes.
• After sales management, which includes supporting internal departments when dealing with complaints, logistics, price checking, products, returns.
• Stay informed about our products, policies, and procedures, participating in ongoing training and development opportunities to enhance product knowledge and customer service skills.

Your Profile

• 2 years of experience in customer service, administrative support, or related roles;
• Fluent in English (mandatory);
• Excellent communication and interpersonal skills, build rapport, and communicate effectively across diverse departments.
• Problem-solving and decision-making abilities
• Sales acumen and a results-oriented mindset
• Excel knowledge with Pivot Tables, VLOOKUP, etc.
• Available for hybrid work.

Are you ready to grow with us?

The people behind our products and brands make Dorel Juvenile an even stronger company. We are extending our leading market position and believe team spirit, personal drive, and accountability can make a real difference in achieving sustainable growth. This is essential for our future. We invite you to grow with us!

Do you want to be part of the growth of the next generation? Dorel needs your contribution! Send your resume in English.

Only the candidates with the pretended profile will be contacted in two weeks' time

Observações

Porto (Portugal)