Descrição da Função

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike.

About the role
Four Seasons Hotel Madrid is seeking a Restaurant Manager to join the team! Reporting to the Restaurant General Manager, this position will have overall responsibility of Restaurant and Bar operations, which includes, but is not limited to: team management, profitability and sales growth, menu development and overall promotion of the venue. The Restaurant Manager acts as a brand representative by reinforcing the company goals, visions and mission statement while ensuring standards of quality, experience and service are accomplished – both in and out of the Hotel. This position reports to Restaurant General Manager.

What you will do

• Maintain a strong operational presence across all meal serving periods to ensure service standards and the guest experience remain at an optimum
• Provide leadership, development, support, coaching and constructive feedback for the team
• Cultivate a culture that encourages people to connect and thrive, allowing people space to be themselves, whilst aligning the team with restaurant goals
• Drive performance, by setting metrics and benchmarks, identifying ways to improve how we do things and leading the way with industry trends
• Be proactively involved with the talent acquisition function, including selection and retention efforts to ensure that top talent is sought, confirmed and retained
• Develop strong internal relationships across the hotel ensuring solid partnerships with those who will contribute to the success of the Restaurant
• Drive profitability by closely managing labor and operating expenses through effective scheduling, budgeting, menu engineering, purchasing decisions and stock control
• The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
• Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide expert knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for breakfast, lunch, or dinner.
• Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.
• Ensure good communication within the department and with other departments to ensure professional, error-free service.
• Follow up of glitches in case of guest complaints or negative comments and ensure full closure of this, to the guest's satisfaction.
• Work closely with the Restaurant General Manager, Executive Chef and Sous Chefs to design an effective menu and wine list while ensuring excellent product quality at a fair price and attend regular operational meetings to ensure effective coordination and cooperation between departments.
• Demonstrates strong financial awareness and proactively analyzes performance metrics to make swift, informed decisions and implement corrective actions when targets are not met.
• Maintains brand integrity by ensuring consistent brand concept implementation and fosters strong relationships with the franchise team to support collaboration and growth.
• Conducts performance reviews and facilitates constructive feedback sessions to support team development and continuous improvement.
• Together with Restaurant GM, responsible for managing the hostess team and sommeliers, while providing support to the stewarding team to ensure smooth and efficient operations.

• •Collaborates closely with the Food & Beverage Client Relations Manager to promote the outlet and drive up selling opportunities.
• •Supervises bar operations by combining creativity, cost control, and a focus on delivering an exceptional guest experience.
• •Works closely with the PR team to generate innovative ideas for guest attraction and actively manages follow-up on distribution channels.

What you bring

• College degree preferably specializing in hotel/restaurant management or equivalent experience is required.
• 3 years' experience in a restaurant leadership role/management position in a 5* hotel or leading restaurant with a high focus on quality whilst operating at high volumes.
• High level of understanding and knowledge of food, wines, spirits, cocktails.
• A strong understanding of luxury, with a sharp attention to detail and high focus on service
• Above and beyond attitude is required as well as a flexible schedule with ability to work weekends/holidays and mornings.
• A collaborative style that will build strong relations with all Hotel departments who are key to the success of the restaurant
• A positive, can-do attitude that shows resilience and maturity, with strong communication skills
• Fluency on both English and Spanish, as well as the valid work permit.
• Passion to interact with guests and employees in a gentle and courteous way.
• High attention to detail, strong organization skills, result orientation and the ability to multi-task in a fast-paced environment.
• Strong leadership skills with the ability to inspire and mentor junior staff, fostering a collaborative and high-performing team environment.
• Excellent verbal and written communication skills, with the ability to articulate menu details, service standards, and guest feedback effectively.
• Reasonable problem-solving, decision-making and conflict resolution skills.
• Strong computer skills.
• Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting.

What we offer:  

• Competitive Salary, wages, and a comprehensive benefits package. 

• Excellent Training and Development opportunities. 

• Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program). 

• Complimentary Dry Cleaning for Employee Uniforms. 

• 50 natural days of vacation, and the day of the birthday free. 

• Complimentary Private Health insurance. 

• Complimentary Employee Meals. 

Schedule & Hours: 

• This is a full-time position. 

• This role might operate on a rotating shift basis, covering morning and evening shifts throughout the week, including weekends. 

Contacto

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