Descrição da Função

What will be your mission?

WHY THIS JOB EXISTS

To meet the needs of the business, our guests, and our colleagues by effectively managing all day-to-day operations of the hotel, ensuring excellence in service and operational performance

What will you do?

KEY DUTIES AND RESPONSIBILITIES

 

Within this, the key responsibilities for this position are:

• Implement the hotel strategy across all operational departments to achieve business objectives.
• Provide unified leadership for all operational activities, ensuring smooth and efficient daily operations.
• Support and execute corporate programs and guidelines, maintaining brand standards and compliance.
• Act as the primary point of reference for team members and guests in the absence of the General Manager.
• Demonstrate leadership by example.
• Perform other duties as assigned by General Manager
• Actively support the development, training, mentoring of team members.
• Manage quality improvement process in areas of customer service and team member satisfaction.
• Motivate and build a working environment in which team members are productive and innovative.
• Demonstrate self-confidence, energy, and enthusiasm.
• Represent the hotel in public, community, and meetings using his/her effective public speaking and presentation skills.
• Identify and lead positive public relations and teamwork opportunities.
• Establish, measure, monitor, and evaluate process policies and procedures.
• Use problem solving methodology for decision making and follow up.
• Develop business plan and evaluate business trends to modify strategies.Interpret, analyze, and manage budget to meet business objectives.
• Provides constructive coaching and counseling to team members.  
• Develop and train department heads to fully understand and effectively perform their job.

What are we looking for?

 

• Bachelor’s degree in any related field.Minimum of 5 years of experience in hotel management operations.
• Luxury brand experience is desirable.
• Will be highly valuable that the applicants have passed a LDP´s program
• Previous experience in luxury is desirable.
• Excellent management skills, including the ability to manage details through to completion and ensure project deadlines are met.Proven experience in managing relationships with multiple stakeholders.
• Strong analytical skills with the ability to work well under pressure, handle multiple concurrent demands, and prioritize responsibilities effectively.
• Exceptional communication skills.  
• Highly appreciated international experience and/or having performed functions in more than one hotel.?   

Why choose us?

 

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

 

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges. 
• Wide range of training programmes to enhance your skills. 
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

Contacto

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