Descrição da Função

My duties and responsibilities will include:

• Process new reservations, update and clean up reservations, process advance deposits, answer reservations inbox emails within 24 hours, process reports
• Check and handle for special requests and hard blocking rooms as needed.  
• Contact guests or travel agents to clarify any discrepancies in preferences or requests before guests’ arrival. 
• Monitor and update internet reservation system in coordinate with respected hosts.  
• Assist in the management of the guest history and profile system. 
• Ensure all reservations daily are completed with all necessary guest information, profile information and rate/market/source codes with accuracy and efficiency. 
• Ensure that the statistic information is all entered and updated
• Assist the Reservations Director to achieve the maximum possible occupancy and average room rate to meet forecasted and budgeted figures.  
• Resolve feedback from clients regarding reservations and take immediate remedy action.  
• Ensure the privacy of guests, partners and residential owners
• Upsell all resort facilities and activities.
• Knowledge and strict adherence to LQA standards.

Contacto

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