Descrição da Função

Scope and general purpose: overlooking the smooth execution of the sitting,

communicating with the rest of the managers. Build and develop ongoing professional

relationships with guests.

Perfil do Candidato

Responsibilities :

? Reception desk set up

? Build customer loyalty

? Assure marketing campaigns

? To attend meeting and training as required

? Support and collaborate with staff, offering constructive feedback to sustain a

consistent high level of service

? Provide booking information to other departments and keep them updated

? Liaise with heads of departments to ensure a smooth service

? Ensure all departments are able to cope with service levels by monitoring

reservations and communicating closely

? Ensure that guest check in and check out services are done promptly and

courteously

? Address guest inquiries and concerns in a timely professional manner

? Support the manager in dealing with vips to ensure exceptional service

? Monitor reservations system and cover analysis in order to recommend ways to

increase revenue and ensure booking are efficient

? Liaise at all time with event and marketing department to ensure smooth organisation

Contacto

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