Descrição da Função

Join Our Team as a Tech Support Engineer!

Are you passionate about technology, problem-solving, and delivering exceptional customer experiences? We empower businesses worldwide with cutting-edge JavaScript and cybersecurity solutions. We’re looking for a dedicated professional who thrives in dynamic environments and enjoys working closely with clients to ensure their success. If you’re ready to make an impact, collaborate with global brands, and deepen your expertise in security and development, this is your opportunity to shine.

Responsibilities

• Provide high-quality technical support to our clients, taking full ownership of issues until resolution
  
• Collaborate with Product Development teams to resolve tickets efficiently or escalate complex issues to higher support tiers when necessary
  
• Investigate technical issues, identify root causes, and assist clients by providing workarounds or permanent solutions
  
• Develop expertise in product capabilities and implement/configure products according to clients' needs
  
• Provide technical assistance to the Pre-Sales team, including preparing demo environments and supporting them throughout the client journey.
  
• Participate in meetings to address questions, clarify doubts, and help maximize product value
  
  Experience and Qualifications

• A Bachelor's Degree in Software Engineering, Computer Science, Information Technology, Information Systems, or related field
  
• 2+ years of experience in Customer Support Professional, Customer Service Engineer or similar technical support role
  
• Strong understanding of _web_ application architectures
  
• Ability to lead client-facing meetings and effectively communicate technical concepts
  
• Excellent spoken and written communication skills, with a client-focused mindset
  
• Experience and interest in Security and Application Security is highly valued
  
• Certifications such as ITIL are a plus
  
• Fluent written and spoken English is mandatory
  

Contacto

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