We are looking for a Customer Support Agent to join a fully remote, multicultural team. In this role, you will provide first-line support to Romanian-speaking customers, handling inquiries with professionalism and empathy. You will gather relevant information and coordinate with internal teams, including sales and after-sales, to ensure an excellent customer experience.

Description

• Provide first-line customer support via phone in a friendly and professional manner
• Assist customers with questions and requests, ensuring a positive experience
• Gather and register customer information accurately for follow-up by internal teams
• Update and maintain customer records in internal systems
• Support customer satisfaction follow-ups and basic surveys
• Work closely with sales and after-sales teams, escalating requests when needed
• Share basic product information and inform customers about company initiatives or events

Profile

• You enjoy communicating with people and feel comfortable providing support over the phone
• Previous experience in a call center or customer support role is a plus, but not mandatory
• Excellent Romanian language skills (native or near-native level)
• Good command of English, both spoken and written (additional languages are a plus)
• Basic IT skills and confidence using tools such as Microsoft Office
• Strong customer and service orientation with a friendly, professional attitude
• Ability to work independently in a fully remote environment
• Good time management skills, with a high sense of responsibility and work ethics
• Self-motivated, reliable, and eager to learn and grow professionally

Job Offer

• Immediate onboarding and quick integration into a multicultural team
• Flexibility to choose between a fully remote or hybrid work model
• Competitive benefits package
• Supportive and human-centered company culture
• Continuous training and learning opportunities
• Real possibilities for professional growth and internal career development