The Customer Service role requires someone skilled in client support and capable of delivering excellent service across multiple communication channels. This position offers the opportunity to contribute to maintaining high service standards by providing timely and effective support in a dynamic environment.

Description

• Provide customer support via phone, with a focus on interaction quality and customer satisfaction;
• Conduct research to update and maintain the customer database with information relevant to sales;
• Regularly carry out customer satisfaction surveys to ensure service quality and identify areas for improvement;
• Collaborate closely with sales and field support teams to address customer needs;
• Manage contract renewals and extensions within the service area;
• Share product information and invite customers to events and promotional initiatives.

Profile

• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Attention to detail and excellent organizational skills.
• Proficiency in handling customer complaints and resolving issues effectively.
• Familiarity with the retail industry and customer service best practices.
• Fluency in Uzbek and English; additional language skills are a plus.

Job Offer

• Permanent contract
• Health insurance
• Remote work