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Receptionist

The Receptionist plays an important role in welcoming guests and serving as their main point of contact, ensuring that operations run smoothly and all guests and visitors have a great experience.

Requirements:

-Must have a high level of customer service and customer-centric disposition

-Self-starter who can work independently

-Exceptional organizational and multitasking skills

-Team player

-Detail oriented

-Previous experience in customer service and hospitality preferred

-Must be proficient in communication; both verbal and written

-Professional demeanor

-Must have great social skills and a good sense and sound judgment in practical matters

-Must be punctual and reliable

-High hustle quotient: willing to get your hands dirty as necessary to move fast and get things done

-Needs to be fluent in both English and Portuguese

-Must be based in Porto

-Must be willing to work nights

Key Responsibilities:

• Welcoming and greeting guests upon their arrival
• Providing guests with a great experience
• Processing check-ins and check-outs by following procedures
• Managing guest reservations via telephone, email, and in person
• Answering questions about all offers and available services
• Providing information to guests about features, amenities, and recommendations
• Attending to guests' requests, concerns, and complaints in a timely manner
• Communicating pertinent information to guests and other team members
• Performing room inspections
• Reporting any issues to the appropriate department
• Monitoring guests and visitors
• Performing property tours
• Managing guests' billing and payments
• Completing day-to-day administrative tasks
• Upholding confidentiality and security standards
• Ensuring compliance with all safety and security regulations
• Updating and maintaining guest information
• Assisting other departments as needed

Schedule

40 Hours per Week

Night shift

Includes working weekends as needed

Start Date

June-July 2025

Contract Type

Salaried Full-Time Employment

Duration of Contract

6th Month Contract (with potential renewal upon evaluation)

Gross Compensation (Salario Base)

Will depend on experience

Observações

Porto (Portugal)