Descrição da Função

The company you're going to work at: 

Our client is a multinational company focus on Cash Management Solutions for their clients.

They have several solutions in this field around the world and they´re looking for a launch team based in Lisbon in order to build their second Global Shared Services (Europe Scope) that will be placed in Lisbon, Portugal. 

Your new role: 

Shared Service Center Senior Manager role is an essential part of the center’s leadership team and directs a specific end-to-end process for the region the SSC serves. The overall objective of this position is to ensure proper execution of the processes and will also support subsequent ongoing transitions as the Shared Service Center grows.

• Supports the launch of the Shared Service Center for the transition of a specific process area including knowledge transfer, SOP documentation, and quality assurance.
• Executes delivery according to agreed Service Level Agreements for service offerings supporting customer data management, customer contract management, quote, billing, dispute management, collections, cash application, customer support, reporting, analysis, and reconciliation.
• Oversees the daily operations for the process/service offerings including employee training, process execution, quality oversight, problem-solving, backlog management, service levels, and metrics.
• Ensures compliance with policies, procedures, SOX, and internal controls 
• Responsible for ensuring overall service management with internal customers including quarterly business reviews and escalation handling
• Responsible for managing direct staff including performance, hiring, and development.
• Works with the center management team to ensure overall employee engagement and strong center community
• Works with the GPOs and continuous improvement team on driving productivity improvements and standardization
• Ensures collaboration and teamwork across the center
• Develop and maintain strong proactive relationships with internal stakeholders (Business Heads & other key country stakeholders) to ensure communications and collaboration
• Plans and manages operating manpower requirements based on annual operating plan (AoP); new service requests; and while maximizing operational capacity
• Communicates with the Site Director on performance, operating risks, projects, and metrics
• Upholds the highest standards of professional conduct, ethics and integrity
• Cultivates talent in the team to create an engaged function, aligned and accountable for business performance focusing on quality, innovation and customer centricity 
• Build a strong leadership pipeline through hiring, internal movements, promotions, succession planning, talent reviews etc.
• Drives a performance driven culture by timely monitoring, review and performance feedback to the team members
• Ideates and deploys people initiatives across employee life cycle to drive superior employee engagement & retention of key performers
• Establishes and maintains effective communications and cooperation with functional leaders to ensure alignment on customer service and other strategic issues

What you need to be successful: 

•    Bachelor’s degree in Accounting or Business / up to Master’s degree or equivalent level of business experience 

•    Minimum of 5 years of Quote to Cash process management experience in a shared services or large organization

•    Experience leading large process teams responsible for daily execution of service delivery

•    Knowledge and application of quality improvement processes, e.g., Lean Six Sigma

•    English fluent and other language is an add value;

•    Travel flexible (10%). 

Next step:

In case you are interested in this opportunity, click on "Apply Now" to send us your updated CV.
 

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