Empresa:

Tech Mahindra Business Process Services

Descrição da Função

We're Tech Mahindra, a multinational Technology Company with 30 years of experience and with more than 141.000 associate providing Information Technology and Business Process Outsourcing Services.

We are currently looking for a Quality Assurance Analyst for our project.

The primary objective of the Quality Assurance Analyst is to be a SME (Subject Matter Expert) for quality guidelines and review / rate various types of content, which could be audio, video, text, photos, and provide ratings on their individual judgements / decisions, restricted within the options being provided as per the task guidelines with written explanations to support their ratings and help improve rater quality over time.

Role / Responsibilities:

To be a SME ( Subject Matter Expert) for quality guidelines

To evaluate and rate multiple types of content which could be audio, video, text, photos, and provide ratings with written rationales on their individual judgements / decisions restricted within the options being provided as per task guidelines

Participate in calibration sessions with the team and included stakeholders for the workflows as per instructions from the Team Lead

To do Peer audits as a part of the process model and also to assist in training as per need

To coordinate with other team members for sharing best practices

Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members

Assist Team Lead / Manager in Interview process for future hires

All KPI related tasks must be followed & adhered to avoid business impact

Work on multiple customer projects at the same time depending on the customer requirements

Requirements:

Japanese native

English C1

Basic level computer handling skills

Comfortable with G suite, especially Google Sheets

Detail oriented, rigorous, analytical

Excellent in verbal & writing skills with the ability to present reasoning in a clear, concise, and logical manner

Strong sense of logical reasoning with decision making

Our offer:

Base salary above average

Meal allowance (9,13€ per day worked, in meal card)

Healthcare and Dental Insurance (since day one)

Fixed schedule (Monday to Friday, 11:00am to 8:00pm)

Our cultural values are Driving positive Change, Celebrating each moment and Empowering all to rise.

Regardless of whether you are a career changer or an IT expert : Apply now with your résumé and become part of the Tech Mahindra family - we look forward to seeing you!

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.

Observações

Lisboa (Portugal)