Empresa:

Simplifae

Descrição da Função

About Simplifae

Simplifae is a leading reference in electronic procurement (e-procurement), providing comprehensive eSourcing and eProcurement solutions across three geographies: Portugal, Spain and Poland.

Every day, thousands of public and private buyers use our platforms to publish their market requests and access a broad international community of qualified suppliers, ready to establish business relationships in a simple, efficient and transparent way.

We are pioneers in the integration of Artificial Intelligence (AI) into procurement solutions, effectively transforming the way public and private organizations manage their purchasing processes. This innovative approach strengthens our mission to simplify, automate and accelerate procurement, enabling more informed decision-making and smarter processes.

We take pride in being strategic partners to the suppliers who trust our solutions, supporting them in identifying and managing business opportunities and strengthening their competitive positioning. Every day, we work to create tangible value, fostering more effective and sustainable business relationships.

About Vortal

VORTAL, part of the Simplifae Group, is a leading brand in e-Sourcing and e-Procurement solutions, connecting public and private buyers with an international community of thousands of qualified suppliers worldwide.

Our Motto: Helping organizations buy better and companies sell more.

Job Description

Simplifae works permanently to improve and diversify its offer. As such it has been certified to the highest international standards in terms of security, business continuity, service and quality. As Simplifae faces technological and product challenges, and at the same time continues to grow, our management systems and certifications have a crucial role in rick prevention and mitigation, and in change management processes, applying the right controls and processes in the right timings.

Therefore, we are looking for a Quality and Information Security Technician, responsible for complaints and security incidents treatment for the mitigation of all risks and impacts to the company with the focus on effectiveness, automatization, simplicity and rigor, and for supporting the management system maintenance certifications (ISO 27001, 27017, 27018, 22301, 20000 and 9001).

In this role you will build a solid relationship with our internal clients, with growing levels of autonomy and responsibility and gaining comfort in the usage of Simplifae's technological suite and management systems.

Responsibilities

• Analyze and treat complaints and requests for clarification, ensuring adequate response to clients and within the defined deadlines;
• Treat incidents or nonconformities within the Simplifae Management Systems; Implementation, monitoring and analysis of the effectiveness of corrective actions to mitigate all risks and impacts with a focus on accuracy, simplicity and efficiency.
• Collaborate in the planning and maintenance of the current management systems and in the projects of new certifications or new legal requirements and audits, contributing to the simplification, automatization and efficiency of the company processes in a perspective of greater efficiency, continuous improvement and added value for the client.
• Support in training and awareness of all employees in compliance with the rules and processes defined in the management systems;
• Collaborate in planning and conducting internal audits, according to the certified management systems;
• Support other teams to maintain the total effectiveness of the processes and systems.

Education

• Master in Quality Engineering, Process Engineering or similar;
• Knowledge in ISO 9001 and 27001 standards, auditing and risk analysis techniques (valued).
• Knowledge in GDPR
• Knowledge in General framework for the prevention of corruption

Skills & Knowledge

• English & Spanish (written and spoken) mandatory;
• Entrepreneurship, tenacity, proactive attitude and creative thinking;
• Ability to work with a team and by objectives;
• Simplicity and business and customer focus;
• Autonomy, proactivity and ambition;
• Strong analytical spirit;
• Internal audits skills.

Experience

• Experience in complaints management is valued;
• Experience in internal audits is valued.

Why join Simplifae?

• Join an international and fast-growing business: we are present in 3 countries with an international team from different nationalities with English as the official language;
• Competitive salary package: salary, fringe benefits, working benefits and variable bonus according to results;
• Up to 6 extra vacation days (related to attendance).
• Employee Assistance Program (includes free psychological and nutritional consultations. Legal, financial, and other relevant support)
• Flexible schedules with a hybrid work policy;
• Customer oriented company, where reward and fast progression comes with the results you achieve;
• The coolest corporate events!;
• Health insurance and several partnerships and discounts for all sorts of businesses (gyms, language schools, restaurants);
• "Simplifae Connect" referral program: we trust that our employees know our company well and know what's best for all of us! If you know someone who works at Simplifae talk to them and you may both win; you a great job, and them a great thank you and a reward!

More about Simplifae

Simplifae is a leading provider of eSourcing and eProcurement solutions, connecting thousands of public and private organizations with a global network of qualified suppliers.

With teams based in Lisbon, Madrid, and Poland, we empower our clients' digital transformation through modular, innovative technology and a wide range of value added services.

We help buyers achieve efficiency, reduce risk, and increase transparency, while suppliers gain new business opportunities, greater competitiveness, and access to powerful market insights.

Simplifae is an international group dedicated to building best in class e Tendering products that shape the future of procurement worldwide.

Observações

Lisboa (Portugal)