Descrição da Função

Your New Company 

Nort American manufacturing company specializing in audio equipment.

 

Your New Role:

As the Customer Service Business Systems Product Owner at our client, you will play a pivotal role in to maximizing the value of the product capabilities and prioritizing the work of the Development Team. You will also re represent the stakeholders in the business domain and are the voice of the customer.

 

Responsibilities:

• Creating world class self-service experiences of sites by helping connect our customers and contact center agents
• Drive optimizations to our agent-facing customer support flows in Salesforce Service cloud
• Effective collaboration with external and internal partners.
• Establishing the sequence of backlog items based on program priorities, events, and dependencies with other teams 
• Operating as part of an extended Product Management Team, usually reporting to a Business or Service Owner
• Understand how the Enterprise Backlog Model operates with Epics, Capabilities, Features, and Stories
• Implementing strategies to minimize operations work through quality delivery, self-service automation, and self-healing solutions

 

What You Will Need to Succeed:

To excel in this role, you should possess the following qualifications and attributes:

 

• Experience working on Salesforce platform, specifically Service Cloud
• Experience with Google Analytics
• 4-5 years of experience in the Enterprise B2C and\or B2B space
• Experienced with SAFe
• Great analytical and problem-solving skills
• Amazing communications and leadership skills 
• Customer online self-service concepts
• Exposure to contact center environments
• Understand design thinking techniques in order to refine product features
• Developing roadmaps

 

 

What the Company Can Offer You:

Working with our client offers you a dynamic and rewarding environment. Here's what you can expect:

• Highly competitive benefit package;
• You'll work with cutting-edge technologies and tools.
• Employee product discounts: Enjoy discounts on our top-quality audio equipment and products.
• Create and shape local company culture: Contribute to building a vibrant and innovative company culture with the support of a global group.
• Continuous training and career development: Commitment to grow in your career and providing opportunities for continuous learning.

 

Who We Are:

I am an Team Manager for IT Recruitment focused on permanent roles in Lisboa. I help professionals develop their careers and ensure that organizations are supported by the best talent.

 

In today's market, there are no limits to technological talent and no limits to the pace of change for companies. We have built a leading human network in this digital age. Our mission is to meet your aspirations in the sense of working together and successfully combining the best professionals with companies.

 

The relationships we establish with professionals and our many years of market experience allow us to share global and current insights. So, if you are looking for a new challenge or if you are recruiting for your team, talk to us.

 

Because at Hays we work for your tomorrow."

Contacto

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